CX Quick Check
From distance to closeness. Know where your CX stands today — and how close you really are to your customers.
Know where your CX stands today.
What does CX mean for me individually — how does a customer focus serve my goals? What challenges where I stand and which options for action do I have?
For marketing leaders who want to know quickly where they stand on CX — and how to achieve noticeable improvements with manageable effort.
A clear position assessment
Where your CX stands today — assessed across five relevant dimensions.
3–5 immediate quick wins
Concrete recommendations you can implement right away.
Shared KPIs
A metrics overview that aligns management and teams on one goal.
A basis for your CX roadmap
The check provides a foundation for all further CX decisions.
Four steps. A clear result.
Kick-off call
Introduction to CX, alignment of expectations and an introduction to the Course Framework.
CX maturity workshop
Position assessment across five dimensions: touchpoints, data, responsibilities, technology, culture — incl. KPI canvas and open discussion.
Results presentation & sparring
Results, quick wins and sensible next steps — with an open exchange.
Documentation
Management summary with all results and recommendations.